careers banner

Thrive in a culture of innovation and growth

There’s life at work and life outside of work. We want everyone to be healthy, pursue their dreams, get time to give back, have the financial resources and support they need. We believe that such a harmony can drive innovation, deliver growth and power fulfilment of aspirations.

Frank, open, and full of substance

Solving complex business problems through technology
Solving complex business problems through technology

We pioneered the use of cloud in broadcast and OTT, and we set the bar high!

Your cue can guide your career
Your cue can guide your career

Amagi lets employees define their role, with the work-life balance they want. You own your job completely, with freedom to take the road not taken.

We are open, transparent and inclusive
We are open, transparent and inclusive

In fact, our office is like a living, breathing park, where you can approach anyone, and discuss anything.

Our value pillars

Amagi is a values-driven organization. Here is what we believe in

Our value pillars
Be customer-centric

Listen, learn, respond and make customer ecstatic.

Our value pillars
Think different

Don't ever agree to 'this is how we have always done it'.

Our value pillars
Collaborate

Reach out, huddle, discuss and debate to solve issues.

Our value pillars
Integrity at all times

Be truthful always, be upfront.

Our value pillars
Think big

Be audaciously ambitious, don't settle for what's easy.

Some cool benefits of being an Amagian!

An office working space designed to enhance innovation and catered meals and an unlimited supply of healthy snacks and beverages
An office working space designed to enhance innovation and catered meals and an unlimited supply of healthy snacks and beverages

Paid Time Off and Holidays for upto 39 days in a year - in which you can also choose whichever holidays you want!
Paid Time Off and Holidays for upto 39 days in a year - in which you can also choose whichever holidays you want!

A Parental Leave policy which is inclusive for Adoption, Surrogacy, and also extends to Secondary-Care Givers
A Parental Leave policy which is inclusive for Adoption, Surrogacy, and also extends to Secondary-Care Givers

A great Health Insurance plan covering your family
A great Health Insurance plan covering your family

We give equal importance to pets in your families too :-)- with 'Paw'ternity Leave to take care of your pets
We give equal importance to pets in your families too :-)- with 'Paw'ternity Leave to take care of your pets

We work hard and party harder by searching for occasions to enjoy more everytime - Team Outings, Geeks’ Day, New Year Bash, Family and Friends’ Day - to name a few!
We work hard and party harder by searching for occasions to enjoy more everytime - Team Outings, Geeks’ Day, New Year Bash, Family and Friends’ Day - to name a few!

Above all - Amagi would offer you a challenging set of peers and work environment - which would keep you excited and on your toes at all times!

Current openings

Manager - Business Systems Bangalore

Job Summary: As the Manager – Business Systems, you'll be responsible for the delivery and continuous improvement of two or more business systems used internally by Amagi teams, mainly focused on quote to cash workflows, involving our CRM and ERP. You will also be responsible for identifying new tools, systems and integrations to improve internal operational efficiencies and work with either internal teams or tool vendors for the installation and customization. The ideal candidate will have a deep understanding of ERP and CRM systems including NetSuite, Salesforce, Jira etc. and also possess business process expertise.

Job Responsibilities:

  • Be the overall owner to deliver CRM and ERP Capabilities for Amagi’s Salesforce and NetSuite implementation
  • Develop an expert understanding of the users- needs and champion these in the delivery of business requirements on the CRM/ ERP platform
  • Gather and facilitate business process discussions, solution design and documentation, configuration as it relates to the Company's internal business processes.
  • Identify and implement new tools and business systems for better integration of existing systems and automation of business processes, working with respective system vendors
  • Deliver the business requirements through configurations and customizations on his own, or with customization partners for larger projects
  • Define and iterate an enterprise-wide product vision that is compelling to your users, internal team and stakeholders

Job Skills & Qualifications:

  • Should have managed or implemented multiple CRM / ERP solutions
  • Systems: Salesforce, NetSuite, Jira, IPaaS or ETL for integration
  • Experience of engaging with users and turning user insight into product improvements
  • Have strong communication and stakeholder management skills
  • 6 years minimum as a business analyst; 2 minimum in a senior role.
  • Advanced knowledge in one or more the following business process areas:
  1. Sales and billing automation: Quote to Cash
  2. Marketing and sales automation: Lead to Order and CLM
  3. Business process automation and organization wide analytics

Role reports into: Chief of Staff

Does this role have direct reports?: No

Senior Software Engineer - Web Backend Systems Bangalore

Years of Experience - 2 - 5 Years

We are looking for a Software lead to join our media workflow engineering team. You will be working with a team of engineers in building cutting-edge next generation media technology software components using the latest cloud tech stacks.

You would be a great fit for this role if you have

  • Have worked in product software development teams that have taken individual module-level responsibility and have taken the product to production/customer deployments
  • Loves to write code in one or more of Python, Golang, RoR, Java
  • Passionate about algorithms, design patterns, open source technologies and in general good software design
  • Desirable to have prior experience (2-5 years) in working on any of the Public cloud infrastructures

Preferred Educational Qualifications:

  • More than your education qualification, we would love to understand your prior experience, aptitude and passion for this role.

Senior Software Engineer - Distributed Systems Bangalore

Years of Experience: 2 - 5 Years

Amagi CLOUDPORT is a cloud-managed, next-generation channel playout platform. It can be used to launch and deliver TV channels over satellite, fiber, or OTT platforms. CLOUDPORT can be installed at the edge locations and managed remotely or used to instantly spin-up new channels with a fully virtualized set-up. CLOUDPORT’s easy web UI makes it possible to remotely manage entire playout and delivery.

As an Engineer you are responsible to develop scalable applications which are used by hundreds of TV broadcasters for day to day operations. You are familiar with Redundancy in every aspect of workflows. You are concerned about maintaining 99.99% uptime to your customers.

You would be a great fit for this role if:

  • You believe server-side software infrastructure demands the best algorithms for high performance
  • You believe server-side software infrastructure demands the best algorithms for high performance
  • You like analytical modeling of solution spaces and appreciate algorithm development starting with testcase development. You have implemented heuristics and approximations algorithms for intractable problems that occur in real-life, and using Don Knuth’s book is a norm at work for you.
  • You understand the gritty details of writing carrier grade software applications that run 24x7
  • You understand the issues in implementing large data servers: especially in handling transmission, memory, latency and disk storage.
  • You have a deep understanding of fundamental data structures and algorithms, particularly those that might apply to database designs, storage technology and communication protocols
  • You have experience in designing efficient databases and have spent excruciating long hours normalizing databases to squeeze the most efficient design for your system
  • Love to code in one or more of Golang, Ruby, Python & Java

Preferred Educational Qualifications / Years of Experience:

  • You should possess a degree in Computer Science and have at least 2 years of relevant experience in large scale software development environments

Senior Software Engineer - UI Bangalore

Years of Experience Required: 2 - 5 Years

We are looking for a Software lead to join our media workflow engineering team. You will be working with a team of engineers in building cutting-edge next generation media technology software components using the latest cloud tech stacks.

You would be a great fit for this role if you have

  • A good understanding of Javascript internals and at least 2 years of working experience with ReactJS & Redux
  • Have worked in product software development teams that have taken individual module-level responsibility and have taken the product to production/customer deployments
  • Full stack development experience is an added advantage in at least one backend technology like NodeJS or RoR
  • Passionate about algorithms, design patterns, open source technologies and in general good software design
  • Desirable to have prior experience (2-5 years) in working on any of the Public cloud infrastructures

Preferred Educational Qualifications:

  • More than your education qualification, we would love to understand your prior experience, aptitude and passion for this role.

Project Manager Bangalore

Job role: Project Manager

Role reporting into: Head of Onboarding and Customer Service

Does this role have direct reports?: No

Job Responsibilities:

  • The Project Manager in the Customer Onboarding team will act as a main interface point with customers and partners to ensure customer's success using Amagi's product and Services
  • Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer relationships; managing customer success; discussing and advising about technical solutions involving Amagi's products and services; delivering contract commitments within cost targets; and helping to identify potential additional business opportunities within accounts.
  • In this role you will require a combination of technical expertise in the Media Technology domain plus customer and partner relationship management skills to conduct on-site and off-site engagements. In this position you will work directly with engineers, managers and business users in order to understand business and technical needs and provide guidance towards solutions.
  • Amagi is always looking for technical, passionate people to join our Onboarding Team. Be part of an elite team in a rapidly growing software product company.
  • Your career with us will combine cutting edge technology, exposure to worldwide clients , exciting growth path for technical, product and customer-facing roles, direct mentorship, and access to senior management
  • You will oversee the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.
  • You will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners' organizations.

Customer Engagement

  • Develop relationships with key business and technical stakeholders and act as a trusted advisor to major Amagi customers.
  • Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
  • Present software solutions to customers, from IT managers and technicians to C-level executives.
  • Manage the delivery of technical orders.
  • Being available for participating in escalations.

Product And Technical Knowledge

  • Obtain and maintain strong knowledge of the Amagi Platform, be able to deliver a technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
  • Understand the revenue drivers.
  • Constantly learn new things and maintain an overview of modern technologies.
  • Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client's business cases, requirements and issues.

Organizational Responsibilities

  • Know when and where to escalate within the Amagi technical organization, and make effective use of those resources.
  • Manage engineers and other resources, support in escalation situations, performance, and general team coordination within your region.
  • Coordinate team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
  • Promote knowledge and best practices while managing deliverables and client expectations.
  • Build interpersonal relationships with other Amagi teams.
  • Contribute to hire, on-board, train, and develop new team members.
  • Verify all billing data to ensure existence, completeness and accuracy of revenues.
  • Ensure the existence of supporting documents such as contracts, purchase orders, work orders, sign-offs etc. for the billing / revenue recognition.

Job Requirements:

We'll need you to have a good foundation for establishing the technical and non-technical enablement needs for customer and partner teams and drive them to success. Our ideal candidate has from 2 to 5 years of experience in the IT sector, with at least 2 of them in an external customer facing positions. The candidate must be experienced in running Agile projects. We are growing fast and we believe that people need to be together to collaborate and accelerate that growth, so this position does not allow telecommuting. The candidate has to be willing to work from the Amagi Headquarters. As most of our customers are in the US and Europe, the candidate is expected to work in Night hours on a rotational basis.

Required Skills:

  • Meeting Skills: The Candidate must be able to actively participate in meetings, ask any doubts, drive the meetings and organise the meeting as need be. They must not always be a silent listener
  • Business Communications: The Candidate must be able to effectively and professionally communicate using various communication channels like Emails, IM and Phone Calls
  • Process Knowledge:The Candidate should be able to demonstrate that he/she has acquired a good amount of technical/non-technical process knowledge, as applicable, in their current role.
  • Comprehension Skills: The Candidate must be able to read and understand the various documents shared eg Sales Order/Solution Review/Pres-Sales Handoff etc. The Candidate must be able to comprehend the various deliverables required of him in a project.
  • Writing and Diagramming Skills: The Candidate must be able to write documents including diagrams and tables as required
  • Presentation Skills: The PM must be able to prepare presentations and deliver them to the audience, as required. The presentations may include internal and customer presentations.
  • Qualitative Analysis: The PM must be qualitatively able to analyse the requirements in PreSales Handoff/ solution & product being proposed and must be able to devise an approach towards delivering the project including obtaining high level understanding of work to be performed and resources needed to do so.
  • Schedule Management Skills (decomposition, sequencing): The PM must be able to decompose the work to be performed into a high level work breakdown structure and be able to logically sequence/schedule the work to develop a high level plan. The PM must take into account any restrictions being demanded by the customer e.g. strict schedule/timelines. The PM must also cater for the Project management activities.
  • Resource management Skills: The PM must be able to define the Project team(i.e # of resources and roles needed) and the project governance structure that is most apt for the project.
  • Quantitative Analysis/Estimation Skills: The PM must be able to estimate the level of effort (LOE) required by each resource role based on work breakdown structure and high level plan/timelines
  • Relationship Management: The Candidate should be able able demonstrate how they fostered a relationship of trust with their customers in their current and previous role

Certifications: Agile certifications - CSM® / PMI-ACP® / SaFE®

Domain Knowledge: Domain knowledge in Media technologies like OTT, Server Side Ad-Insertion, Video on Demand, Digital Broadcast is highly desirable

Preferred Work Experience: 2 - 5 years

Education/Qualifications: BE/BTech/MBA

Senior Project Manager Bangalore

Job role: Sr. Project Manager

Role reporting into: Head of Onboarding and Customer Service

Does this role have direct reports?: No

Job Responsibilities:

  • The Project Manager in the Customer Onboarding team will act as a main interface point with customers and partners to ensure customer's success using Amagi's product and Services
  • Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer relationships; managing customer success; discussing and advising about technical solutions involving Amagi's products and services; delivering contract commitments within cost targets; and helping to identify potential additional business opportunities within accounts.
  • In this role you will require a combination of technical expertise in the Media Technology domain plus customer and partner relationship management skills to conduct on-site and off-site engagements. In this position you will work directly with engineers, managers and business users in order to understand business and technical needs and provide guidance towards solutions.
  • Amagi is always looking for technical, passionate people to join our Onboarding Team. Be part of an elite team in a rapidly growing software product company.
  • Your career with us will combine cutting edge technology, exposure to worldwide clients , exciting growth path for technical, product and customer-facing roles, direct mentorship, and access to senior management
  • You will oversee the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.
  • You will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners' organizations.

Customer Engagement

  • Develop relationships with key business and technical stakeholders and act as a trusted advisor to major Amagi customers.
  • Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
  • Present software solutions to customers, from IT managers and technicians to C-level executives.
  • Manage the delivery of technical orders.
  • Being available for participating in escalations.

Product And Technical Knowledge

  • Obtain and maintain strong knowledge of the Amagi Platform, be able to deliver a technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
  • Understand the revenue drivers.
  • Constantly learn new things and maintain an overview of modern technologies.
  • Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client's business cases, requirements and issues.

Organizational Responsibilities

  • Know when and where to escalate within the Amagi technical organization, and make effective use of those resources.
  • Manage engineers and other resources, support in escalation situations, performance, and general team coordination within your region.
  • Coordinate team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
  • Promote knowledge and best practices while managing deliverables and client expectations.
  • Build interpersonal relationships with other Amagi teams.
  • Contribute to hire, on-board, train, and develop new team members.
  • Verify all billing data to ensure existence, completeness and accuracy of revenues.
  • Ensure the existence of supporting documents such as contracts, purchase orders, work orders, sign-offs etc. for the billing / revenue recognition.

Job Requirements:

We'll need you to have a good foundation for establishing the technical and non-technical enablement needs for customer and partner teams and drive them to success.

Our ideal candidate has from 5 to 10 years of experience in the IT sector, with at least 4 of them in an external customer facing positions. The candidate must be experienced in running Agile projects.

We are growing fast and we believe that people need to be together to collaborate and accelerate that growth, so this position does not allow telecommuting. The candidate has to be willing to work from the Amagi Headquarters. As most of our customers are in US and Europe, the candidate is expected to work in Night hours on a rotational basis.

Required Skills:

  • Meeting Skills: The Candidate must be able to actively participate in meetings, ask any doubts, drive the meetings and organise the meeting as need be. They must not always be a silent listener
  • Business Communications: The Candidate must be able to effectively and professionally communicate using various communication channels like Emails, IM and Phone Calls
  • Process Knowledge:The Candidate should be able to demonstrate that he/she has acquired a good amount of technical on-technical process knowledge, as applicable, in their current role.
  • Comprehension Skills: The Candidate must be able to read and understand the various documents shared eg Sales Order/Solution Review/Pres-Sales Handoff etc. The Candidate must be able to comprehend the various deliverables required of him in a project.
  • Writing and Diagramming Skills: The Candidate must be able to write documents including diagrams and tables as required
  • Presentation Skills: The PM must be able to prepare presentations and deliver them to the audience, as required. The presentations may include internal and customer presentations.
  • Qualitative Analysis: The PM must be qualitatively able to analyse the requirements in PreSales Handoff/ solution & product being proposed and must be able to devise an approach towards delivering the project including obtaining high level understanding of work to be performed and resources needed to do so.
  • Schedule Management Skills (decomposition, sequencing): The PM must be able to decompose the work to be performed into a high level work breakdown structure and be able to logically sequence/schedule the work to develop a high level plan. The PM must take into account any restrictions being demanded by the customer e.g. strict schedule/timelines. The PM must also cater for the Project management activities.
  • Resource management Skills: The PM must be able to define the Project team(i.e # of resources and roles needed) and the project governance structure that is most apt for the project.
  • Quantitative Analysis/Estimation Skills: The PM must be able to estimate the level of effort (LOE) required by each resource role based on work breakdown structure and high level plan/timelines
  • Relationship Management: The Candidate should be able able demonstrate how they fostered a relationship of trust with their customers in their current and previous role

Certifications: PMP® or PRINCE 2®, plus any of agile certifications - CSM® / PMI-ACP® / SaFE®

Domain Knowledge: Domain knowledge in Media technologies like OTT, Server Side Ad-Insertion, Video on Demand, Digital Broadcast is highly desirable

Preferred Work Experience: 5- 10 years

Education/Qualifications: BE/BTech/MBA

Release & Build Lead/Manager Bangalore

Years of Experience Required: 8 - 14 Years

We are looking for an SRE manager, who will lead a team of engineers across system qualification, production release management, operational automation and monitoring tools. You will be responsible for uptime of the systems and will liaison with product development teams and operations to make the development to production process seamless and agile.

You would be a great fit for this role if you have

  • Proven expertise in managing teams that delivered high uptime systems on any of the public cloud infrastructures.
  • Experience in managing and development of infrastructure monitoring and other release management tools
  • Experience in ELK stack for development of tools on public cloud infrastructure
  • Experience in setting up system qualification, release management and operational performance processes in production environments.
  • Good experience leading a small to medium size teams and possess excellent leadership / communication skills to mentor people.
  • Passionate about automation, willing to learn new tools/technologies and is a coder at heart.

Preferred Educational Qualifications / Years of Experience:

  • You possess a degree (Bachelors / Masters) in Engineering and have at least 8 - 14years of relevant experience in Site Reliability / Infrastructure Engineering & Management

DevOps Engineer Bangalore

Years of Experience Required: 2 - 4 Years

We are looking for people to join our team who believe in our mission and are passionate about technology and the transformations that it can bring to the media business.

You would be a great fit for this role if you have:

  • 2 to 4 years of hands-on experience in administering large-scale SaaS applications in one of the major cloud platforms (AWS, GCP, Azure, IBM Cloud)
  • In-depth knowledge and 3+ years of hands-on experience with Linux
  • Fluent in writing code with 3+ years of experience coding in a popular coding language
  • Knowledge of Docker and Kubernetes
  • Experience in automating cloud system monitoring and operations with scripting
  • Experience working with large scale cloud systems
  • Experience in a DevOps oriented organization
  • Knowledge of Cloud Management Platforms

Your responsibilities will be:

  • Design and deploy our world-class SaaS products using containerization (Kubernetes/Docker) and cloud services (AWS etc).
  • Drive our super-large-scale multi-tenant clusters while guaranteeing great uptime
  • Apply your software/programming expertise, combined with your in-depth understanding of system and cloud services in order to continuously improve our infrastructure and products
  • Commit to a 40-hr week, mostly Monday to Friday and meet aggressive weekly goals

Preferred Educational Qualifications

  • Bachelor's degree or equivalent in Computer Science or related technical field.

Engineering Manager Bangalore

Years of Experience Required: 15 - 20 Years

We are looking for a experienced, inventive, passionate, hands-on Engineering manager to lead and contribute to one of our product line in Bangalore. You will lead a group of engineers and will help to develop scalable applications which are used by hundreds of TV broadcasters for day to day operations. As a manager you will be responsible for building a talented team, mentoring them and driving the product roadmap and direction. You will work closely with product management to drive roadmap, your peers across the company to ensure integration, operations and program management to drive roll out and customer support to support deployment.

Requirements:

  • Excellent leadership skills and communication skills to mentor the engineers under you.
  • Deep understanding of technologies and architecture in a highly scalable and available set up.
  • Deep understanding & expertise with highly transactional, large relational and complex systems
  • Strong object oriented design skills, and an uncanny ability to design intuitive module and class-level interfaces.
  • Solid understanding of business processes and the application of technology to implement and thereafter streamline them.

Further expectations:

Proven hands-on work experience with:

  • Configuration management with Git (multiple production, custom, experimental and dev branches being active in various stages of development)
  • One or more web backend & frontend technologies from among Java, Ruby-on-Rails, Python, Golang, Node.js, Javascript, AngularJS
  • Well versed with development workflows for distributed systems deployed on the cloud (preferably AWS)
  • Continuous integration and continuous deployment workflows with tools such as Jenkins & CircleCI
  • Establishing and maintaining unit, integration and system test mechanisms in staging, pre-production and production environments

Testing Lead Bangalore

Years of Experience Required: 8 - 11 Years

Responsible for one of the product lines in Amagi. A product in Amagi involves components that span across Hardware, Embedded software, Cloud software and Custom applications that are deployed in broadcaster's premises. These solutions are expected to satisfy conditions for high availability and in some cases real-time behaviour.

  • Need to lead a team of 4 to 8 people
  • This person will be owning up the QA activities for the product line.
  • Create Test plan, Test setup, Test architecture & Execution and reporting
  • The lead will be interacting with the development and product management team and should ensure clear communication takes place
  • Understanding of Technologies, Tools, Languages used in these products - AWS, Linux, A/V Encode/Decode, C, C++, Python, Perl, Shell script, Expect, Java, RoR

Product Support Lead Bangalore

Years of Experience Required: 8 - 10 Years

UX Designer Bangalore

Years of Experience Required: 3 - 5 Years

Requirements:

  • Should have proven problem solving skills with the ability to understand complex ideas
  • Ability to translate user needs and business goals into innovative products that provide an engaging user experience.
  • A portfolio that demonstrates a user centred design process, interaction and visual design skills with experience designing web apps/ cross platform products in the consumer as well as enterprise space.
  • Should initiate/ participate in user research initiatives and insights to drive design decisions
  • Should be a team player with experience working in a cross‐functional team ie Design  Engineering , Operations & Product Management.
  • Should be self driven, proactive and have the ability to thrive in ambiguity.
  • Should possess good communication skills to articulate the design process and design decisions to stakeholders.
  • Should demonstrate effective management of shifting priorities, deliver pixel perfect products, and consistently meet project deadlines.
  • Knowledge of wireframing and visual design tools. Knowledge of prototyping tools such as framer, principle, figma, etc. is a bonus.

Preference for candidates who have completed their B-Des or M-Des from institutes like NID or IDC (IIT).

Technical Lead - Backend Bangalore

Years of Experience Required: 8 - 12 Years

Technical Lead - Full Stack Bangalore

Years of Experience Required: 8 - 12 Years

We are looking for a Software lead to join our media workflow engineering team. You will be working with a team of engineers in building cutting-edge next generation media technology software components using the latest cloud tech stacks.

You would be a great fit for this role if you have

  • Have worked in product software development teams that have taken individual module-level responsibility and have taken the product to production/customer deployments
  • Loves to write code in one or more of Python, Golang, RoR, Java
  • Passionate about algorithms, design patterns, open source technologies and in general good software design
  • Desirable to have prior experience (8-12 years) in working on any of the Public cloud infrastructures

Preferred Educational Qualifications:

  • More than your education qualification, we would love to understand your prior experience, aptitude and passion for this role.

Scripting Engineer Bangalore

Years of Experience Required: 2 - 4 Years

Onboarding (Tech) Engineer:

Amagi is currently looking for a hands on Technical Engineer to work with Onboarding project management team and focus on technical onboarding/deployment of a new channel based on the pre-defined specifications as received from pre-sales and solution architecture team.

The job entails:

  • Setting up Amagi cloud infrastructure for a new Channel being onboarded.
  • Co-ordinate closely with Onboarding project managers as well as external stake holders like Development/Testing team to deploy needed solution.
  • Be involved in external communications, like getting into a Customer call along with Project Manager to understand specific requirement.
  • Automate regular/repetitive tasks.

The person is expected to have the following skills:

  • B.Tech or MCA Degree in Computer Science / IT / ECE / EEE
  • Basic Knowledge of Amazon Cloud ( AWS)
  • Basic knowledge of OTT ( HLS, MPEG-DASH, CDN)
  • Working experience with Virtual Machines
  • Good knowledge of Linux Operating systems and command
  • Ability to write scripts to automate regular/repetitive tasks. Preferred Shell and Python scripting.
  • 2 to 4 Years of experience in audio-video and cloud technologies would be highly preferred
  • Fast learning capability in new technology domains
  • Ability to do multi-tasking is essential
  • Good written and spoken communication skills with flair for writing good documents (English language to start with, enough opportunities to learn other languages if you are inclined).
  • Go-get attitude and positive outlook on making the customer engagement a success
  • Patience and Perseverance to work in an agile environment

Product Support Engineer Bangalore

Years of Experience Required: 3 - 5 Years

Customer Service Manager Bangalore

Years of Experience Required: 8 - 15 Years

You would be a great fit for this role if you have:

  • You should have proven experience working in a customer service position, preferably at a SaaS organization, with excellent knowledge of the latest trends and techniques in service management.
  • You will have to be an excellent communicator (written and verbal)
  • You will also demonstrate strong leadership and interpersonal skills.
  • In general an inquisitive personality
  • Ability to generate insights from Structure and Unstructured Data
  • Ability to Empathize
  • General understanding of software product development.
  • Motivated and customer-oriented

Your responsibilities will be:

  • You will be in charge of Customer Service Management for some important and strategic customers in Asia, Europe, and North America
  • Be the voice of your Customers within Amagi
  • Be available when the customer needs help and be the first point of escalation.
  • Create a relationship of trust with your customer and you help to improve their experience with Amagi
  • Help build the customer service management practice itself within Amagi
  • You collect feedback, monitor their satisfaction and develop improvement plans to address concern areas.
  • You monitor and report on the Quality of Services delivered to your Customers regarding contracts SLAs, the analysis of representative KPIs and when necessary you propose to your customer's improvement plans.
  • Organize periodic reviews of QoS and incidents
  • In the case of On-Air incidents, share root cause, fix underlying issues and ensure the incident is not repeated again.
  • You may also propose to your customer offers of additional Amagi Services adapted to their expectations. Work with sales and pre-sales to do so.
  • You interact with Operations and Onboarding teams to ensure that the Customers requirements are well understood and delivered on time with the utmost quality.
  • Travel: 20% of the time, internationally and locally. Must maintain a valid passport at all times. (not applicable to Customer Service Executive role)

Education: Bachelor's in a Technology or Sciences or Maths Background. The medium of education should have been English. 

Video & Motion Graphic Designer Bangalore

Years of Experience Required: 3 - 6 Years

This position is an opportunity for an after effects designer to work with Amagi. We are looking for a competent and creative designer that thoroughly understands the visual requirements that support creative goals of TV commercials.

The candidate will need to be bright, imaginative, and a capable After Effects designer with strong communication skills. Should also be a multi-tasker with ability to focus on multiple projects and deliver work at the highest standards of quality is essential. Passion for interactive and new media design is also vital.

The Designer will work on campaigns for some of the retail advertiser in India and within Amagi as an in-house talent for marketing and international business. All work will be mostly for television and occasionally for social media, websites, mailers and print campaigns

Job Description:

  • Creating aesthetic and top notch design concepts in After effects
  • Designing storyboards
  • Ability to articulate and present creative ideas and brain storm with the design team
  • Ability to multi-task and work efficiently under pressure with careful attention to detail
  • Good understanding of motion design and the strengths and limitations of After Effects, Adobe Premiere, Illustrator, Photoshop, Flash and other emerging platforms
  • Good understanding of video editing aesthetics, codec’s, formats and broadcast technicalities
  • Taking a decisive call on the technical and aesthetics of incoming client creative’s and suggesting changes to make them broadcast worthy
  • Ability to use Illustrator for printable and EDMs 

Product Manager Bangalore

Years of Experience - 4 - 8 Years

Major Purpose

To build and manage the strategy for Amagi product / group of products and to work with key stakeholders to ensure effective product implementation.

Key Responsibilities

  • Build and manage product roadmap
  • Understand and manage the P & L of the product
  • Write detailed requirement specs including functional and non-functional aspects of the product; define interfaces, user experience and complete requirements specifications for the product
  • Work across multiple functions in the company (Sales, Marketing, Finance, Traffic / Scheduling, Network Operations, Analytics and Engineering) to evolve business processes around Product Management
  • Be a "customer first" product manager in practice and not only by theory
  • Create training documentation, problem resolution methodologies for ongoing product operations

Key Performance Indicators / Measurable Outcomes

  • Product Readiness – go-live readiness of the product, evolution from a conceptualization stage, resolution of product defects, Customer Satisfaction
  • Product Revenue
  • Product Cost Optimization – in terms of resources, operations, maintenance

Requirements

Ideal a person should have had the below experiences / possess the below abilities to succeed in this role:

  • Defined and executed large-scale technology-driven products/processes over the last 4+ years
  • Have written software for at least 2+ years, and is abreast with all the latest cloud tools and technologies. Technical knowledge of AWS is an added advantage.
  • Have demonstrated ability to draw insights from customer conversations and translated the same to key product requirements. Conversant with Product management tools like Trello, JIRA, Pivotal Tracker etc.
  • Have demonstrated ability in documenting, tracking and managing large set of requirements and user experience needs using tools like Confluence etc.
  • Have proven people management abilities to work with multiple functional teams
  • Deep passion and appreciation for evolving new business processes
  • Good learning ability to grasp new domains and comfort to understand both depth and breadth across the technology platform (s)
  • Good written and oral communication skills to enable effective coordination and implementation across the organization
  • Educational Qualifications: Degrees don’t matter. But good grasp of technology and business matters

Director-Sales US-West

About the Role: As a regional sales manager, your primary focus will be to increase sales of Amagi’s TV-media focussed technology and managed services in US-West region. You will be based in Los Angeles.

As a regional sales manager you will be the primary business owner for customers in your assigned region. Customers shall include both traditional broadcasters, as well as streaming TV focused content owners.

This is a hands-on sales role. The role will require you to actively work with individual customers to understand customer business objectives, customer requirements, pain points and orchestrating value that Amagi can bring for the customer.

Key responsibilities:

  • Build, own and execute sales plan for the region
  • Manage sales cycle from lead generation to deal closure
  • Account management for existing clients

You will excel at this role, if

  • You have a good technology understanding, ideally with a background in software and technology
  • You have loads of passion, self-drive and entrepreneurial attitude
  • You are insanely driven and ambitious – have always exceeded your targets
  • You are willing to go the 'extra mile' to drive sales
  • You are willing to do whatever it takes to make the company succeed
  • You have extensive experience navigating complex organizations and closing sales
  • You have great communication skills – customers love you.
  • You are an excellent team player – putting the needs of the team before yours

Minimum requirement to apply:

  • At least 7 years experience with selling technology / content / services in one or more of the following,
  1. Broadcast TV ecosystem
  2. Streaming TV ecosystem
  3. Cloud based or SaaS / IaaS / PaaS products
  • Proven record of exceeding goals

Customer Engagement Manager Bangalore

Job Responsibilities:

As a Customer Engagement Manager, you will be the human bridge between the customer and the larger Amagi organization. As part of this role, you will:

  • Create, own, and implement a Customer Engagement Framework for the company
  • Be responsible to maximize success of Customer's business using Amagi solutions. This includes:
  1. Analyze customer business data to identify gaps in customer's monetization
  2. Analyze customer distribution data to identify distribution opportunities
  • Ensure growth of business across customers and eliminate customer churn
  • Own Quarterly Business Review (QBR) initiatives with key customers – Scheduling, coordination with sales and operations, customer presentations, tracking action items to closure
  • Conduct half-yearly customer feedback survey, manage the end-to-end process, and publish the Net Promoter Score for the company
  • Coordinate with product teams and communicate product updates, release notes, new launches to existing customers
  • Collaborate with account managers to identify up-sell opportunities within existing customers, and facilitate revenue expansion
  • Be responsible for the overall success of Amagi's video content distribution offering
  1. Maintain content catalog of participating customers
  2. Engage with internal sales teams and provide marketing support to secure distribution arrangements for customers from streaming TV/OTT platforms
  3. Run targeted marketing campaigns aimed at existing customers for generating interest, and awareness about the distribution offering
  4. Build required marketing collaterals to assist the sales process
  • Drive customer advocacy through video testimonials, customer blogs, speaker opportunities at Amagi bespoke events and webinars
  • Generate new leads through customer referrals and nurture them
  • Collaborate with larger marketing team to enhance visibility for existing customers – Digital, PR, Content, and industry partnerships

Essential skills

  • Must have a strategic mindset with the ability to see the big picture, and translate that understanding into action plans to improve customer experience
  • Should be customer-centric and passionate about driving customer excellence
  • Demonstrate revenue orientation with the ability to spot up-sell opportunities
  • Strong analytical skills to derive insights from customer interactions and formal feedback
  • Should have been part of/led customer loyalty programs in B2B industry
  • Excellent written and verbal communication skills, and interpersonal skills to navigate and collaborate with internal cross-functional teams and customer organization
  • Exposure to global customers, international culture, and communication etiquette
  • Microsoft PowerPoint, Word and basic Excel skills
  • Strong planning and organisational skills with the ability to successfully multi-task
  • Ability to work independently with minimal supervision

Experience and qualifications

  • BE/BTech/MBA with overall 7-10 years of work experience in technology product /media companies
  • Exposure to working with global teams is a plus
  • Willingness to overlap with customer time zones as required

Senior Manager - Content Marketing Bangalore

Job Responsibilities:

As a Senior Manager – Content Marketing, you will play a critical role in positioning Amagi as a leader in cloud technologies for broadcast TV and streaming TV, worldwide. As part of this role, you will:

  • Build and implement a comprehensive content marketing strategy for the company that will be a key part of the overall marketing vision, objectives and plans
  • Be the custodian of all marketing content assets in the company
  • Develop content for product brochures, client case studies, white papers, Points of View, blogs, customer newsletters, and customer-facing product release notes
  • Build story board for marketing videos, manage video production, and release
  • Own technology related content, periodic updates, development of new pages for Amagi website
  • Support internal communication initiatives collaborating with the HR team
  • Create, deliver, and track the content calendar in alignment to the overall technology sales/marketing strategy and plan
  • Collaborate with technology and sales teams to identify key trends in the market and position Amagi's content in response to market needs
  • Work closely with Amagi's PR agency in India and the US to develop thought leadership content for distribution via well-known publications
  • Oversee graphics design and production (in-house + agency)

Essential skills

  • Writing B2B-focused technology content for a global audience
  • Ability to write for varied content formats such as brochures, case studies, white papers, blogs among others
  • Interacting with product, technology and sales teams to gather product and market information
  • Conceptualizing content themes, and understanding of design elements to deliver a best-in-class finished content asset
  • Microsoft PowerPoint, Word and basic Excel skills
  • Excellent written and verbal communication skills
  • Strong planning and organisational skills with the ability to successfully multi-task

Experience and qualifications

  • BE/BTech/MBA with overall 7-10 years of work experience in technology product companies
  • Experience in building content for B2B tech/SaaS business is preferred
  • Exposure to working with global teams is a plus
  • Experience in writing for an International audience, and across decision-making hierarchy is desired

Manager - Advertising Operations Bangalore / Remote Location

Responsibilities:

  • Serve as the subject matter expert for publisher onboarding and optimization best practices for all programmatic ads.
  • Regularly connects with Customers and understand their requirements, manage their ad operations to maximise revenue.
  • Gather product feedback around Mobile monetization improvement areas based on the feedback received directly from customers or the Customer Success team.
  • Manage account setup and maintain accounts on Amagi Ad Server.
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation.
  • Work with internal teams, including sales, marketing, business development, product management and engineering.
  • Keeping multiple support systems updated (e.g. JIRA, Amagi Ad Server, Reporting Systems etc).
  • Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
  • Generate and interpret reporting that will yield competitive insights for our clients.
  • Work closely with internal and external customers to ensure higher returns for end customer.
  • Participate in and contribute to business reviews with clients to review technical issues and product support opportunities.

Qualifications:

  • Deep understanding of online advertising ecosystem and business models especially focussed on video advertising.
  • Prior experience with supporting publishers is a plus.
  • Experience in competitive analysis across the advertising ecosystem.
  • Knowledge of RTB, PMP, Header Bidding/Wrapper, SDK and various ad formats/ad platforms.
  • Knowledge of ad servers Google Ad Manager; Google DFP, SpringServe, Freewheel, etc.
  • Knowledge about advertising value chain including DSP, SSP, Ad agencies, etc.
  • Understanding of buying patterns in a programmatic environment.
  • Proficiency in Excel with pivot tables + vlookup and various reporting techniques.
  • Experience with MS Access; SQL and other Database tools is a plus.
  • Experience using complex datasets to track performance trends, identify anomalies and their root causes.
  • Knowledge of statistical data analysis is a plus.
  • Experience with debugging tools like Fiddler, Firebug, Charles log or Chrome Inspector.
  • Very Good Communication skills with proficiency in spoken and written english.

Preferred Work Experience: 5+ years of experience working in the Programmatic Advertising domain.

Education/Qualifications: BE/BTech/MBA

OTT Test Lead Bangalore / Remote Location

Amagi needs a Test lead to lead a team of 4 to 8 people responsible for the OTT product lines in Amagi. These solutions are expected to satisfy conditions for high availability, large volume of transactions and in some cases near real-time behavior. The lead is responsible for the following activities for the product line.

  • Defining the Strategy and Architecture,
  • Creating Test plans,
  • Setup of the test infrastructure,
  • Test Automation,
  • Execution and Reporting.

The lead will be interacting with the development and product management teams.

Required background:

  • At least 2 years of test lead experience. Good experience of both functional and non-functional testing, e.g. Security, Performance, Scalability, Availability, Reliability Maintainability and Usability.
  • Good analytical skills and know how to prioritize. Knowledge of different test.
  • Strategies and methodologies are expected.
  • Hands on expertise in scripting and experience in setting up and testing cloud-based product(s) is a must.
  • Experience of working in an agile environment with continuous integration and test automation and running a daily standup.

Technologies, Tools, Languages used in these products

AWS, Linux, A/V Encode/Decode,Python, Perl, Shell script, Expect, Java, Docker, OTT, ElasticSearch, Grafana

Pre-Sales Engineer Bangalore / Remote Location

Amagi is looking for a Pre-Sales Engineer to work with sales team and focus on the full-cycle sales process, from providing technical product knowledge, preparing proposals, Service Orders, MSA etc

The Job Entails:

  • Attend to customer requests for information on RFIs and RFPs completion.
  • Maintain credibility through best practices knowledge in Sales Enablement space.
  • Qualify and help close sales opportunities.
  • Maintain account plan’s technical portions.
  • Determine, resolve and communicate technical and business presales issues to presales management.
  • Assist regional business development activities.
  • Understand technical/business requirements of the customer and propose a suitable value proposition and solution design.
  • Coordinates closely with internal sales, and development team to demonstrate the solution
  • Communicate with engineering, customer requirements and field learnings as requirements for product roadmap.

Education and Skills Required:

  • MBA (Any Stream) with B.Tech in Computer Science / IT / ECE / EEE
  • Basic Knowledge of Amazon Cloud ( AWS)
  • Basic knowledge of OTT ( HLS, MPEG-DASH, CDN)

Preferred Work Experience:

  • 5 Years of experience in audio-video and cloud technologies would be highly preferred
  • Fast learning capability in new technology domains
  • Ability to do multi-tasking is essential
  • Good written and spoken communication skills
  • Exp in tech/commercial proposal
  • Go-get attitude and positive outlook on making the customer engagement a success
  • Patience and Perseverance to work in an agile environment
  • Willingness to work in the time zone of customers as and when required ( US time zone)

Channel Sales Manager Bangalore / Remote Location

Line Manager: Head of Sales

Job Summary:

  • The Channel Manager will identify, evangelize, sign-up and manage relationships with channel partners
  • to meet sales objectives. Assigned to channel partners across geographies, channels, and markets, the
  • Channel Manager is responsible for achieving sales, profitability, and partner recruitment objectives.
  • The Channel Manager will co-ordinate with internal sales, marketing and sales engineering teams to
  • ensure success of channel partners. Support provided will include training, demos/PoCs, daily/weekly
  • co-ordinations and support to partner sales teams on the field.

Main Responsibilities:

  • Define, in partnership with sales, GTM plan for Channel program including:
  • Identification of priority partners for Channel program
  • Prioritize and fill coverage gaps in key target geographies
  • Define commercial engagement plan including incentivization to maximize sales through
  • partner program
  • Evangelize, recruit and work with channel partners across multiple geographies. Channel
  • partners may include VARs, System Integrators, Consultants and ecosystem partners.
  • Proactively lead creation of channel partner playbook for successful execution.
  • Set and manage revenue targets for channel partners and ensure sales team+channel partners
  • meet/exceed goals.
  • Coordinate with internal teams to meet partner performance objectives and partners’
  • expectations.
  • Sell through partner organizations to end users in coordination with partner sales resources.
  • Drive adoption of company programs among partners.
  • Work with Marketing for demand generation as well as for co-Marketing activities with
  • channel partners
  • Qualify new potential partners and organize on-boarding
  • Minimize channel conflict, and manage escalations

Knowledge, Skills & Experience:

  • 10+ years of experience in technical related account management or sales
  • At least 5 years of experience in setting up and building channel partnership programmers
  • Technical degree in Computer science or related fields. MBA would be preferred
  • Entrepreneurial, ability to work independently with minimum directions
  • Strong number orientation and consistent goal achievement
  • Strong relationship and communication skills
  • Strong Judgment and Decision-Making skills to identify and manage partners on a day-to-day basis
  • Strong negotiation and program management skills

Test Engineer Bangalore / Remote Location

At Amagi, we work with TV networks and media companies that distribute content to 10s of millions of viewers. We run 100s of linear channels with reliability needs going from 99.99% to 99.999%. We work with video content that are in TBs per customer and with installations across 5 continents. All our tech stack is on the Cloud and we work in building software that melds media technologies onto cloud platforms.

1. Develop, setup and execute tests on various products developed at Amagi.

  • Embedded devices which do A/V processing
  • Cloud services which enable these embedded devices
  • Connected applications which enable the workflow for a broadcast station

2. Technologies, Tools, Languages used in these products

  • AWS, Linux, A/V Encode/Decode, C, C++, Python, Perl, Shell script, Expect, Java, RoR

3. Expectation

  • Ability to create test architecture
  • Understanding of test frameworks and automation
  • Good oral/written communication skills
  • Prepare test reports
  • Disciplined and Transparent
  • Ability to understand system level execution

Buyer – Indirect Bangalore/Remote Location

Job Description

  • Procure indirect material, supplies, services and commodity products of low to medium value
  • Coordinate with internal teams to understand their purchase needs and float RFQs to vendors
  • Analyze supplier quotes & negotiate quality, price and delivery lead time of materials / services, to ensure best supplier selection
  • Release purchase orders and monitor all POs through reports to ensure delivery commitments are met
  • Resolve any supply discrepancies, track returns etc.
  • Liaise with Finance to submit vendor invoices, resolve any invoice related discrepancies and track payments
  • Other duties and responsibilities as assigned by management

Qualifications

  • Must have excellent verbal and written communication skills to work with various teams
  • Strong negotiation skills to ensure purchase activities are performed within allocated budget
  • Exceptional inter-personal skills to maintain a strong relationship with internal stakeholders and vendor partners
  • Ability to work independently & navigate through unstructured environment and ensure deadlines are met
  • Strong analytical skills with experience in Microsoft Office Suite

Experience: 7-8 years of strategic sourcing, procurement or vendor management experience; in a technology environment preferred

Education: Bachelor’s degree from an accredited university preferably in Supply Chain, Business Administration, Commerce or related field. MBA / Advanced degree preferred

Director - Product Marketing Bangalore

Job Summary:

The Product Marketing Director is responsible for making Amagi’s products successful in the market. Product marketing is the bridge between our products and our customers. This includes crafting a GoToMarket strategy and executing it. The Product Marketing Director will identify the target customer profile, define the unique value proposition for the product, its positioning and will drive all promotions and communication of the product vision & value. This position requires a deep understanding of customer requirements, different customer segments & usecases and be able to craft and communicate audience specific messaging for each customer segment.

Main Responsibilities:

  • Develop a deep understanding of Amagi’s products, customer use cases, competitive solutions and the industry landscape
  • Research and define Amagi buyer and user personas, their specific needs, pain points, and goals that we can help address
  • Develop and implement GTM strategies and campaigns in partnership with sales, growth, digital, and content marketing
  • Develop a unique value proposition of the company’s software products and solutions that differentiate us from the competition.
  • Craft and develop compelling audience-specific messages and tools (product videos, presentations, datasheets, case studies, demos, blogs, whitepapers etc.)
  • Orchestrate marketing execution across campaigns & social teams
  • Research and support pricing decisions in order to meet market demands and needs
  • Partner with sales, product management, customer success, and engineering teams to refine and evolve our product roadmap
  • Prepare training materials needed to enable sales teams, channel partners and sales engineering teams to successfully communicate Amagi’s value proposition to customers
  • Provide sales enablement tools like Total cost of ownership (TCO) or return on investment (ROI) calculators

Knowledge, Skills & Experience:

  • Ability to keep up with the pulse of industry trends, be able to discover what’s new, what competitors are doing, and which innovations are coming next
  • 10+ years of experience in technical marketing, technical pre-sales, and product marketing/management
  • Technical degree in Computer science or related fields. MBA would be preferred
  • Entrepreneurial, ability to work independently with minimum directions
  • Strong relationship and communication skills
  • Ability to thrive in a collaborative, dynamic, and fast-paced work environment with demonstrated attention to detail and accuracy
  • Great team player with demonstrated ability to work with multiple internal and external stakeholders

Video Test Engineer Bangalore

Job Description

Job role: Video Test Engineer

Location: Bangalore

Role reporting into: Head of Onboarding

Does this role have direct reports?: No

Job Responsibilities:

  • Amagi is always looking for technical, passionate people to join our Onboarding Team. Be part of an elite team in a rapidly growing software product company.
  • The Video Test Engineer acts as an interface between Onboarding and Operations team, ensures that the channels are handed over to operations without any issues
  • Create Test Plans and Test Cases for testing of deliveries. The deliveries will include TSoIP , ABR/OTT deliveries, Server Side Ad Insertion(SSAI), EPG , custom workflows and product deployments.
  • Executes test plans for each channel delivery
  • Ensure monitoring systems and alerts are properly setup before handover of service to operations
  • Ensure all operational handover documentation is created with proper explanation of customer workflows
  • Run ETR 290 tests on video streams and measure performance according to test cases
  • Setup and maintain various equipment in video test lab like SmartTVs , dongles and video casting devices
  • Test video quality, EPG and SSAI on test OTT devices
  • Write Scripts to automate certain testing tasks
  • Perform debugging and point out issues
  • Ensure all AWS resources are properly tagged to customer

Job Requirements:

  • Testing Knowledge on the Video Domain covering the OTT platforms
  • Extensive experience of using collaboration tools like JIRA and confluence
  • Detailed technical knowledge of MPEG and Transport streams
  • Experience in testing EPG, SSAI/DAI, VOD and AVOD, Video and Audio quality
  • Knowledge of Linux and AWS
  • Experience on using Automation Testing tools

Certifications: ISQTB

Domain Knowledge: Domain knowledge in Media technologies like OTT, Server Side Ad-Insertion, Video on Demand, Digital Broadcast is required

Preferred Work Experience: 3 - 5 years

Education/Qualifications: BE/BTech

Email your resume to careers@amagi.com

AND WE WILL GET BACK TO YOU IF THERE ARE ANY SUITABLE OPPORTUNITIES.

Employee stories

Neha Yadav

I joined Amagi through campus placement at IIM, Calcutta. I am part of the client on-boarding team, and it feels great to be working with global client's so early in my career.

- Neha Yadav