frequently asked questions
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Unlike other cloud playout vendors, Amagi’s services and solutions are based on in-house tech stack, automated, error-free, with faster deployment timelines. Amagi provides complete transparency and flexibility, and can launch channels on both TV or OTT platforms with ease. Amagi’s solutions are architected and built on cloud.
Amagi’s offering is built on cloud native platforms, which allows TV networks to spin up new channels without high upfront CAPEX, and with lower OPEX.
Amagi can help you launch sports channels with either an end-to-end managed service model, or with CLOUDPORT playout platform. Amagi’s solution covers all aspects of live channel requirement such as:
- Cloud-based media asset management
- Live controls for ad insertion
- 24x7 Multi-feed playout monitoring
Amagi has helped launch premium sports channels for leading networks such as DSPORT by Discovery Communications, IMG EdgeSport, Pac-12 Networks, Tennis Channel, fuboTV and VENN TV, among others.
Yes, Amagi can deliver directly to the headend using IP, satellite, or fiber. Amagi’s CLOUDPORT server can also be installed at the operator headend and still give you complete control of playout
Amagi’s offering is built on some of the most secure cloud instances available, such as Amazon Web Services and Google Cloud. Content, playout, and all assets such as graphics are stored with advanced 128-bit encryption. Additionally, Amagi’s user interface is protected by user defined access to avoid any unauthorized access.
Amagi can guarantee an SLA of 99.99%. In case of an end-to-end playout and delivery service, distribution SLAs may vary based on the choice of satellite or fiber vendor. Amagi also guarantees resolution of critical issues within one hour and provides a 1+1 redundant playout configuration.
Amagi’s services are offered in a ‘follow-the-sun’ model with a full-fledged monitoring facility located in Amagi’s operations centers in Bangalore, New Delhi, and a MCR in London. Amagi’s web-based user interface enables the operations team to provide 24x7 support remotely.
Amagi offers on-call and email L1, L2 support, and L3 technical support for all customer deployments, and uses JIRA ticket management system for on-time resolution of all issues.
- L1 Support is the first point of contact for any issues and is responsible for ticketing and monitoring.
- L2 support team includes direct phone or email-based ticket resolution for all product/platform issues.
- L3 support team works on issues that may require bug fixes or enhancement requests.
Yes, Amagi’s platform can be configured for private or hybrid cloud deployments.
Amagi can create a regional or time-adjusted feed using the edge or cloud playout solutions. Both options eliminate the need to launch multiple satellite or fiber feeds.
For Edge playout, content can be sent to the CLOUDPORT edge playout servers using internet. Once the content is stored on edge servers, playout can be managed remotely as per regional schedule using the web user interface.
Cloud playout can be used for purely cloud-based delivery. In this case, the channel playout is completely on cloud, and final output is directly sent to the operator.