Scale broadcast operations with managed services

Scale broadcast operations with managed services

Cloud managed broadcast services is all you need to operate your channel. Anywhere, on any platform.

Retain full control of your broadcast workflow at all times.

Amagi’s Managed Broadcast Services is a first-of-its-kind, cloud-managed end-to-end services encompassing content preparation, scheduling, creative services, channel playout, content delivery, 24x7 MCR operations, and monetization for live linear channels.

Unlike traditional managed services, Amagi is able to accelerate broadcast workflows through advanced automation techniques at all stages of the broadcast workflow. Customers have full transparency, and don't need to wait for our end of the month report. Amagi has a cloud-led best-in-class operation centers in Bangalore, New Delhi and London where it manages and supports both live and non-live channels in a 24/7 support model. Using its vast content delivery capabilities across satellite, fiber and IP distribution networks, Amagi delivers content to any location on any device with broadcast-grade quality.

Benefits
  • Cloud-based, eliminating traditional large physical infrastructure
  • Advanced automation to accelerate broadcast workflows
  • Fully transparent operations with web UI access to customer
  • Vast network of satellite, fiber and IP distribution partners
  • Up to 99.999% SLA and 24x7 support

Media Services

As part of its media services, Amagi undertakes content preparation, creative services, and scheduling.

Media Services

Content Preparation Services

We ingest and prepare content using automated workflows.

01Storage and archival

Live and non-live content is stored on public or private cloud. You can access all your content through web UI.

02Content QC and edits

Automated QC is performed for both content quality and broadcast regulations.

03Metadata creation

Metadata of content assets is created and enriched using automation.

04VOD conversion

Live feeds are automatically recorded to generate frame-accurate VOD content.

Creative Services

We design engaging channel experience from scratch. Amagi’s creative team can also work with your channel’s existing design style, to create promos, highlights, and full screen animations.

Creative Services

Complete channel packaging

Scheduling Services

We design engaging channel experience from scratch. Amagi’s creative team can also work with your channel’s existing design style, to create promos, highlights, and full screen animations.

Scheduling Services

Presentation schedules

Playout Services

As part of its playout services, Amagi offers channel playout and 24x7 monitoring services. Amagi also provides live events and sports broadcast services, offering a comprehensive array of services to meet every broadcast needs.

Channel Playout

We create broadcast-grade sports/news and thematic channels for TV and OTT.

01Primary feeds

Get fully managed rich, branded linear channels, custom built for your content.

02Regional sub-feeds

Localize your channels for every geography with opt-outs and time-shifting.

03Pop-up channels

Start and terminate channels at will, anywhere in the world, without long-term Infrastructure investment.

0424x7 monitoring

We provide broadcast-grade SLAs with 24x7 monitoring and look-ahead playout services with dedicated L1, L2 and L3 support infrastructure.

Tx and Rx monitoring

Amagi works with worldwide partners to monitor feeds exactly as they are received by viewers. We use sophisticated machine-learning technology to eliminate manual errors in monitoring to ensure highest SLA.

Tx and Rx monitoring
Look-ahead playout

Amagi offers look-ahead playout prior to six hours of on-air schedule. This allows the monitoring team to spot any errors and quality issues in advance and rectify them before actually broadcasting.

Look-ahead playout

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FAQs

Amagi’s managed broadcast services is different in many progressive ways. To begin with, it’s a cloud-led managed services. So, there’s no need for large physical infrastructure and workforce to manage operations. Unlike other managed services, Amagi relies on its own cloud-based playout platform, Amagi CLOUDPORT, to deliver the core playout services. This gives customers enhanced flexibility to spin up new feeds for different regions/platforms as all the content is ingested and stored on cloud. Additionally, Amagi managed services packs in advanced automation to improve overall broadcast efficiencies. Finally, at all times the customer has full visibility into all the workflows through a web UI.

Yes, Amagi provides live events and sports broadcast services. You can contact us to know more.

Amagi’s offering is built on some of the most secure cloud instances available, such as Amazon Web Services and Google Cloud. Content, playout, and all assets such as graphics are stored with advanced 128-bit encryption. Additionally, Amagi’s user interface is protected by user defined access to avoid any unauthorized access.

Amagi can guarantee an SLA of up to 99.999%. In case of an end-to-end playout and delivery service, distribution SLAs may vary based on the choice of satellite or fiber vendors. Amagi also guarantees resolution of critical issues within one hour and provides a 1+1 redundant playout configuration.

Amagi’s services are offered in ‘follow-the-sun’ model with a full-fledged playout management facilities located in Bangalore, New Delhi and a MCR in London. Amagi’s user interface enables the playout management teams to provide 24x7 support remotely. The playout management services offer three levels of support to ensure maximum uptime for your channel.

Amagi offers on-call and email L1, and L2 support, and L3 technical support for all customer deployments, and uses JIRA ticket management system for on-time resolution of all issues.

  • L1 Support is the first point of contact for any issues and is responsible for ticketing and monitoring.
  • L2 support team includes direct phone or email-based ticket resolution for all CLOUDPORT playout platform issues.
  • L3 support team works on issues that may require bug fixes or enhancement requests.

Amagi can create a regional or time-adjusted feed using the edge or cloud playout solutions. Both options eliminate the need to launch multiple satellite or fiber feeds.

For Edge playout, content can be sent to the CLOUDPORT edge playout servers using internet. Once the content is stored on edge servers, playout can be managed remotely as per regional schedule using the web user interface.

Cloud playout can be used for purely cloud-based delivery. In this case, the channel playout is completely on cloud, and final output is directly sent to the operator.

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